After careful consideration, we regret to announce that we are cancelling the Gala Dinner for the Client Choice Awards on 19 March 2020 and the Clients and Firms Conference on the next day.

In light of the recent developments in the international spread of Coronavirus and continuing uncertainty about if or when it will be declared a pandemic, we believe it would not be responsible to move forward with the Gala Dinner and Conference.

All tickets that have been bought for either event will be refunded in full.

We would like to stress that the Client Choice Awards are still taking place: clients have voted and selected both Finalists and Winners.

We will still be announcing the Winners in the Australian Financial Review, on social media and on our website on 19th March 2020.

Having just celebrated our 15th consecutive Client Choice Awards and looking forward to celebrating with all our Finalists in what was shaping up to be the biggest and best Gala Dinner yet, this was a difficult decision. In making it we have the full support of NAB, our Principal Partner for both events.

We are taking this precautionary action:

  • To be good global citizens and not encourage non-essential mass travel;
  • To reduce risk to all involved; and
  • To remove any pressure on Finalists, many of whom are long-standing friends, to fly to Melbourne so as not to miss out.

From the beaton team, thank you for your understanding and continued support.


The conference is proudly supported by
Partnership opportunities still available

Please get in touch with Dr George Beaton


P: +61 418 325 351

The conference is presented in association with
With thanks to our media partners

Conference organisers

beaton is dedicated to providing professional services firms with insights and advice related to their clients and business performance. We are the leading ‘Voice of Your Clients’ specialists, providing firms with world-class client feedback-based products, services and value-adding advice. Professional services firms rely on us to help them improve their client service, brand health and profitability. 

In recent years beaton has been dedicated to finding ways for many more firms of all sizes to gain deeper insights from their clients through the Client Choice Awards. The Awards are Australia and New Zealand’s gold standard source of credible and cost-effective client feedback.